Our product team uses a Salesforce community tool to post product documentation and knowledge-based articles for years. This solution requires development work from the product managers.
Problem
The current support sire has a bad UX experience. Images are missing, the navigation has inconsistent behavior, and the site upkeep requires too much development work from the product managers.
Main Goal
Create a WordPress website that provides consistent behavior and has a lower learning curve for managing content. As a result, product managers will focus more on KB articles and less on coding.
Screenshots of current solution
![](https://rolneralliance.com/wp-content/uploads/2021/08/Screen-Shot-2021-08-08-at-2.31.20-PM-1024x519.png)
![](https://rolneralliance.com/wp-content/uploads/2021/08/Screen-Shot-2021-08-08-at-2.31.45-PM-1024x521.png)
![](https://rolneralliance.com/wp-content/uploads/2021/08/Screen-Shot-2021-08-08-at-2.32.26-PM-1024x518.png)
New Support Site Designs
![](https://rolneralliance.com/wp-content/uploads/2021/08/Screen-Shot-2021-08-08-at-2.28.30-PM-1024x908.png)
![](https://rolneralliance.com/wp-content/uploads/2021/08/Screen-Shot-2021-08-08-at-2.28.38-PM-1024x980.png)
![](https://rolneralliance.com/wp-content/uploads/2021/08/Screen-Shot-2021-08-08-at-2.29.07-PM-1024x690.png)
![](https://rolneralliance.com/wp-content/uploads/2021/08/Screen-Shot-2021-08-08-at-2.29.23-PM-881x1024.png)